Luxe Q&A – Because Luxury Means Clarity
At The Salon G Luxe Experience, every detail is guided by intention — from the moment you reserve your visit to the final flourish of your style.
This page was created to answer your most common questions with care, transparency, and ease. Whether you’re new to the salon or a returning guest, you’ll find everything you need to know about our booking process, service tiers, and the signature experiences that make The Salon G more than a salon — it’s ministry in motion.
Booking & Deposits
Q: How do I reserve my appointment?
A: All appointments are booked online through our Luxe Booking Portal. A card on file is required to secure your reservation.
Q: Do I need to pay a deposit?
A: Yes. Each service tier has a required non-refundable deposit that’s applied toward your final balance. If you need to reschedule, please provide at least 24 hours’ notice to transfer your deposit.
⸻
Service Tiers Explained
Q: What’s the difference between Luxe and Deluxe services?
A: Luxe Experiences are designed for efficiency and polished maintenance visits. Deluxe Experiences offer full restorative care — including hydration therapy, gloss, and precision shaping — for guests who desire deeper nourishment and transformation.
Q: Do prices vary by hair length or density?
A: Yes. Pricing may vary depending on the length and thickness of your hair to allow adequate time and product for optimal results.
⸻
Cancellations & Late Arrivals
Q: What happens if I cancel or arrive late?
A: Cancellations made less than 24 hours in advance and late arrivals that exceed the grace period are treated as no-shows and will incur a fee as outlined in our salon policy.
⸻
Memberships & Payments
Q: How do memberships work?
A: Luxe Care Memberships provide consistent maintenance care, special perks, and priority booking. Members receive automatic billing and can choose from weekly, bi-weekly, or monthly options.
Q: Can I pause my membership?
A: You may pause once per quarter with advance notice. Missed visits are not automatically rolled over but can be transferred as a gift when approved.
⸻
Salon Etiquette & Experience
Q: Can I bring a guest or child to my appointment?
A: To maintain a peaceful atmosphere, The Salon G is reserved for guests receiving services only.
Q: What should I expect during my visit?
A: Every experience begins with a therapeutic cleanse, professional assessment, and custom finish — all within a calm, luxurious, faith-infused environment designed for your restoration.